9:41

hailo

Premium Mobility

The way mobility should feel.

v 1.0 · Enterprise

01Splash

9:41

hailo

Sedans & SUVs

The chauffeured
experience, on tap.

AC sedans and 6-seater SUVs with vetted chauffeurs — for client meetings, late nights, family days, airport runs.

4–6 seats Vetted driver Quiet ride USB charging

02Onboarding · Car · 1 of 3

9:41

hailo

Hailo Bike

Anywhere in
half the time.

Two wheels, one rider, zero gridlock — for the urgent meeting, the rush-hour dash, the dinner you can't be late for.

Fastest Solo rider Helmet provided Low emissions

03Onboarding · Bike · 2 of 3

9:41

hailo

Skip

Hailo Auto

The honest,
everyday ride.

Three seats, fixed fares, every street. The dependable auto-rickshaw — without the haggling, without the upcharges.

Flat fares, always Metered fare 3 min pickup Narrow lanes ok

04Onboarding · Auto · 3 of 3

9:41

hailo

Sign in

Welcome back.

Enter your number — we'll send a passwordless code for an instant secure sign-in.

Mobile Number Verified

Remember this device

PCI DSS L1 256-bit AES

New to Hailo?

By continuing you accept the Terms & Privacy

05Phone Login

9:41

STEP 2 OF 3

Enter the
verification code

We sent a 6-digit code to

+91 98214 70355

SMS auto-detect enabled

We'll fill the code automatically

4

8

2

1

00:24 Resend code

06OTP Verification

9:41

STEP 3 OF 3

Final step

Complete your profile

A few details to personalise your Hailo experience.

AK

Upload a photo

First name

Last name

Email address Verified

Gender · Optional

Emergency contact

We notify them only during an SOS event.

I agree to Hailo's Terms & Conditions and Privacy Policy

07Profile Registration

9:41

AK

Aarav Khanna

Acme Corp · Mumbai

POWAI · LIVE

GPS · Locked

Pickup

Powai · Hiranandani Gardens

Where to?

Search destination

Choose ride type

Saved places

Offers for you

Flat ₹150 off · next 3 rides

FIRST150 · Min ₹250

Ends · 4d

Airport rides · 20% off

TAKEOFF · All week

Most used

Refer & earn ₹500

SAGAR-X48

Share

Recent trips

One BKC Tower B

Mon, 10:14 AM · Sedan · ₹342

Mumbai International · T2

Sun, 6:30 PM · SUV · ₹720

08Home Dashboard

9:41

Quick book

Where shall we take you?

Go to

More options

09Quick Book

9:41

Plan a trip

Set destination

From

To

Saved places

Recent searches

Last 30 days

Recent locations are stored locally · auto-purged after 30 days

10Location Search

9:41

14.2 km · 28 min trip

Hiranandani Gardens

One BKC Tower B

Available now · 4

POPULAR

Hailo Sedan

4-door

4 min

₹296

₹248

Driver here at 9:14

AC always Verified Boot space

11Vehicle Selection

9:41

Step 1 of 3

Pickup details

Drag to adjust

19.1180° N · 72.9082° E

GPS · High accuracy

Pickup point

Hiranandani Gardens, Tower B

Powai, Mumbai 400076 · Verified

0 / 40

Passenger

Required for booking

P

Priya Sharma

Sister

+91 98765 43210

SMS & trip OTP will be sent

12Confirm Pickup

9:41

Step 2 of 3

Review & pay

Hailo Sedan

Powai → BKC · 14.2 km · 28 min

Flat fare

Base fare ₹189.00

Distance · 14.2 km @ ₹3.66 ₹52.00

Tolls (BKC Connector) ₹35.00

GST 5% ₹12.00

Subtotal ₹288.00

Promo · HAILO40 −₹40.00

Estimated amount payable

₹248.00

Saved ₹40

Includes all taxes & tolls

Payment method

PCI-DSS Bank-grade encryption

Total

₹248.00

13Payment & Promo

9:41

Offers & promo

Have a code?

HAILO40 applied · You save ₹40

Featured Ends in 2 days

40% OFF

Up to ₹120 off on your next 3 rides

HAILO40 Applied

Available for you

3 offers

Flat ₹150 off airport rides

Min ₹500 · BOM / DEL / BLR only

FLY150 · One-time use

50% off on your next Auto

Max ₹60 · Auto class only

AUTO50 · Expires in 4 days

Refer a friend · Get ₹100

Credit added after their first ride

SAGAR-X48 · Personal code

Previously used

Welcome ₹100 off

Used on 12 Mar · Already redeemed

Used

Best price

₹248.00

14Apply Promo Code

9:41

Step 3 of 3

Ride preferences

Personalise this ride

Set the mood
before you board.

Driver is briefed before pickup. Saved as default for Sedan.

Quiet ride

No music · no small talk · just calm

AC strength

Medium · pre-cooled before pickup

Cabin temp

Driver sees this before you board

22°

18°22°26°

No calls

Extra luggage

15Ride Preferences

9:41

Request reference

#HLO-89421

19.1180° N · 72.9082° E

RADIUS · 1.5 KM

Live · matching

Finding your driver

Notifying nearest available drivers

Elapsed

0:08

Search radius · 1.5 km 8 / 12 drivers

Match probability is high · expected within 12 sec

Hailo Sedan

AC always · Verified driver

₹248

Fare locked

Hiranandani Gardens

One BKC Tower B

14.2 km

28 min

Nearby

12

drivers

Avg match

12s

in your area

SLA

99.4%

on time

16Finding Driver

9:41

Cancel ride request?

We're still finding a driver. Cancelling now is free — frequent cancellations may affect your rating.

Tell us why

Driver is taking too long

Wrong pickup location

Found another ride

Plans changed

Other reason

No cancellation fee — driver hasn't been assigned yet.

17Cancel Request

9:41

Request reference

#HLO-89421

Driver assigned

Match secured · ETA 4 min

Matched in

11s

R

Rajeev Sharma

Hailo Driver Partner · ID 4421

4.94 3,421 trips 7 yrs

Honda City · Pearl White

2024 · Sedan · AC

India

MH 02 KX 9214

Distance

1.2 km

Pickup ETA

4 min

Fare

₹248

Trip OTP

4 8 2 1

Trip insured

SOS & live tracking on

DRIVER · 1.2 KM AWAY

Approaching

Match the plate MH 02 KX 9214 before boarding

Share the trip OTP only after entering the car

Preparing your ride 3 / 3

18Driver Matched

9:41

Trip reference

#HLO-89421

Driver en route

Arriving in

4 min

DRIVER · 1.2 KM AWAY

ON-TIME · 99%

R

Rajeev Sharma

4.94 3,421 trips

Honda City · Pearl White

2024 · Sedan · AC

India

MH 02 KX 9214

Trip OTP

4 8 2 1

Share with driver to start trip

Trip ETA

9:42 AM

28 min · 14.2 km journey

Pickup

Hiranandani Gardens, Tower B

Drop

One BKC Tower B

HDFC

HDFC · 4421 · ₹248

Auto-pay on completion

19Ride Confirmation

9:41

R

Rajeev Sharma

Active now · Arriving in 4 min

Messages are monitored for safety · Never share personal details

Today · 9:38 AM

Rajeev accepted your ride

R

Namaste sir, I'm 4 minutes away from your pickup. Coming via Hiranandani main gate.

9:38 AM

Thanks. I'll wait at Tower B entrance, not the main gate.

9:39 AM

R

1.2 KM AWAY

Live location · 4 min

9:40 AM

R

20Chat with Driver

9:41

Live trip

#HLO-89421

On trip

Arriving at drop

9:38 AM · 12 min

19.1124° N · 72.9001° E

Tracking

Powai · 9:24

38% · 5.8/14.2 km

BKC · 9:38

ETA

12

min

Distance

8.4

km

Speed

42

km/h

R

Rajeev · Honda City

MH 02 KX 9214 Pearl White

21Live Tracking

9:41

Live trip · #HLO-89421

Share trip

Live · sharing on

Anyone with the link can see your live location, ETA, and driver details.

Auto-stops when ride ends · 9:38 AM

hailo.app/t/89421-XKY4

Watching now

3 active

PK

Priya Khanna

Watching

Opened 2 min ago · Mumbai

RM

Ravi Mehra

Watching

Opened 4 min ago · Pune

JS

Jasmine Singh

Sent · not opened yet

Share via

What they see

Live location & ETA

Driver name & vehicle plate

Your phone or payment details

22Share Trip

9:41

Live trip · #HLO-89421

Add a stop

Current route

Visited

Hiranandani Gardens

New stop

Tap to search below

Drop

One BKC Tower B

Quick stops

On your route

3 nearby

Recently added

New ETA

9:41 AM

Time added

+3 min

Fare

₹266

23Add Stop

9:41

Pickup time

Driver has arrived

Outside Tower B · 30 sec ago

2 min free wait

RS

Rajeev Sharma

4.92 ★ · 3,421 trips · Hailo Sedan

Honda City · Pearl White

2024 · Sedan · AC

India

MH 02 KX 9214

Share OTP to start trip

4 8 2 1

Tell Rajeev this 4-digit code · trip starts once it's verified.

Pickup · driver waiting here

Hiranandani Gardens, Tower B

Look for white Honda City near the gate

Free wait: 2 min · then ₹2/min applies

24Driver Arrived (rider)

9:41

Ride cancelled

Trip · #HLO-89421

By driver

Driver cancelled the ride

No worries — we're finding you another captain. Any pre-charge will be refunded.

Driver's reason

Vehicle breakdown · safety concern

Cancelled at 9:38 AM · Rajeev Sharma

No charge

You won't be billed for this ride

Any temporary hold refunded in 3-5 days

What next?

25Driver Cancelled (rider)

9:41

Ride update

No-show fee charged

No-show after 8 min

You missed your driver

Rajeev waited 8 minutes at the pickup but couldn't reach you. A no-show fee has been charged.

No-show fee

₹50.00

Charged to HDFC · 4421 · auto-paid

Reference #HLO-89421

What happened

Driver reached pickup

9:34 AM

2 calls to you · unanswered

9:38, 9:41

Waited 8 minutes

till 9:42

Ride marked as no-show

9:42 AM

Think this is unfair?

Dispute within 48 hours · we'll review GPS logs & call records and refund if the captain didn't reach.

26No-Show Fee (rider)

9:41

Trip · #HLO-89421

Pay cash to driver

Arrived at drop · 9:42 AM

Pay to driver

₹268

Cash payment

RS

Rajeev Sharma

Honda City · MH 02 KX 9214

Fare breakdown

Trip fare ₹248

Tip (optional) + ₹20

Total to pay ₹268

Add a tip · optional

Hand the cash to driver · they'll confirm receipt on their app and the trip will auto-close.

27Pay Cash to Driver

9:41

Payment confirmed

Trip · #HLO-89421

Auto-charged

Payment successful

Trip completed & fare charged to your saved payment method.

Amount paid

₹248.00

Hailo Sedan · 14.2 km · 28 min

Paid via

HDFC Debit · 4421

Charged at 9:42 AM · instant

Success

Transaction details

Reference #HLO-89421

UTR SBIN0089421

Settled 29 Jun · 9:42 AM

Fare breakdown

Base fare ₹189.00

Distance · 14.2 km ₹52.00

Tolls · BKC Connector ₹35.00

GST 5% ₹12.00

Promo HAILO40 − ₹40.00

Total paid ₹248.00

GST invoice emailed

To sagar@example.com · claim for reimbursement

28Payment Successful (rider)

9:41

Trip reference

#HLO-89421

Trip completed

Thanks for riding with Hailo

Duration

28 min

14.2 KM · 28 MIN

Hiranandani Gardens

9:14

One BKC Tower B

9:42

Distance

14.2

km

Avg speed

32

km/h

CO₂

2.8

kg saved

Fare summary

Base fare₹189.00

Distance · 14.2 km₹52.00

Tolls · BKC Connector₹35.00

GST 5%₹12.00

Promo HAILO40−₹40.00

Paid · UPI

₹248.00

Paid

R

Rajeev Sharma

Honda City · MH 02 KX 9214

Invoice emailed to sagar@example.com

29Trip Completed

9:41

Tax invoice

#HLO-89421

hailo

Paid

From

Hailo Mobility Pvt Ltd

CIN U60230MH2024PTC123456
BKC, Mumbai 400051

GSTIN 27AABCH4421C1Z9

Bill to

Aarav Khanna

Acme Corp · Mumbai
aarav@acme.com

GSTIN 27AAACA1234B1Z5

Invoice no.

HLO/24-25/892

Issued

29 Jun 2026

Place of supply

27 · MH

Service

Passenger road transport · Hailo Sedan

Hiranandani Gardens → One BKC Tower B

22 Jun · 9:14 AM → 9:42 AM · 14.2 km · 28 min

Description

Taxable Total

Base fare

₹180.00 ₹189.00

Distance · 14.2 km

₹49.52 ₹52.00

Tolls · BKC Connector

₹33.33 ₹35.00

Promo · HAILO40

− −₹40.00

CGST · 2.5% ₹6.00

SGST · 2.5% ₹6.00

Total tax ₹12.00

Amount paid

₹248.00

Two hundred forty-eight rupees only

Settled

Payment

UPI · aarav@oksbi

Txn UPI/89421/HDFC · 22 Jun 9:43 AM

Success

This is a digitally signed invoice. No physical signature required.

SAC code 9964 · Section 31(3)(b) of CGST Act, 2017.

Auth ref · HLO-INV-29JUN-892-4421

30Receipt · Tax Invoice

9:41

Trip #HLO-89421

Rate your ride

R

Driver · 4.94 ★

How was Rajeev?

Powai → BKC · 28 min · 14.2 km · ₹248

Excellent · 5 stars

What went well?

3 selected

Add a tip

100% goes to Rajeev · Optional

+₹50 selected

Share notes · optional · anonymous

Smooth and professional drive — much appreciated.

Shared anonymously with the driver

52 / 240

Send a compliment

Total with tip ₹298.00

31Rate Your Ride

9:41

Book ride

Outstation

From city

Mumbai · BKC

To city

Pune · Koregaon Park

Round trip schedule

Departure · Mumbai → Pune

Sat · 04 Jul 2026

Pickup

06:30 AM

Return · Pune → Mumbai

Sun · 05 Jul 2026

Pickup

05:00 PM

Total trip · 1 day 10 hr

Same driver

Choose vehicle

Price includes

Tolls & state tax

Driver allowance

Parking up to ₹200

GST 5%

Night allowance ₹250 if pickup after 10 PM

Mumbai ↔ Pune · round trip

296 km total · ~6 hr 40 min drive · both ways via Expressway

Round trip · estimated

₹6,912

save ₹768

32Outstation · Round Trip

9:41

Book ride

Outstation · One-way

From city

Mumbai · BKC

To city · one-way

Pune · Koregaon Park

Departure

Pickup date

Sat · 04 Jul 2026

Pickup

06:30 AM

Choose vehicle

Price includes

Tolls & state tax

Driver allowance

Parking up to ₹200

GST 5%

Mumbai → Pune · one-way

148 km · ~3 hr 20 min via Mumbai-Pune Expressway

One-way · estimated

₹3,840

32AOutstation · One-way

9:41

Book ride

Rentals

Keep the car · pay by the hour

Multiple stops, shopping, day-trips — one driver, one fare.

Choose a package

Pickup

Hiranandani Gardens, Tower B

Powai, Mumbai 400076

Today · 10:30 AM

Ends by 2:30 PM

Package includes

40 km included

4 hr included

Tolls covered

GST 5%

Extra: ₹14/km after 40 km · ₹3/min after 4 hr

Total

₹699

33Rentals

9:41

Schedule a ride

Route

From

Hiranandani Gardens, Powai

To

One BKC, Bandra Kurla Complex

Pick a date

June 2026

S M T W T F S

22 23 24 25 26 27 28 29 30 1 2 3 4 5

Pick a time

08

:

15

Repeat

Weekday commute

Same ride every selected day

Hailo Sedan · 4-seater

Est. ₹248 · 28 min

34Scheduled Ride

9:41

Wallet & Payments

Hailo Wallet

₹4,820.50

Available balance · auto-pay enabled

Payment methods

VISA

HDFC Credit · 4421

Expires 06/28 · Aarav Khanna

DEFAULT

MC

ICICI Mastercard · 8825

Expires 11/27

UPI

aarav@okhdfcbank

UPI auto-pay enabled

Active offers

RAZO20

20% off up to ₹100 · Expires Mar 31

APPLIED

Due now · Trip to BKC

Trip

Powai → BKC · 14.2 km

AWAITING

Base fare₹186.00

Distance · 14.2 km₹84.00

Time · 28 min₹24.00

GST (5%)₹14.70

RAZO20 discount− ₹60.70

Total payable ₹248.00

HDFC

HDFC Credit · 4421

Default payment method

Change

PCI DSS Level 1 · CVV never stored

35Wallet & Pay Now

9:41

Wallet

Add money

Current balance

₹2,480.00

Auto-pay enabled · low-balance alerts on

Enter amount

₹

One thousand rupees

Add ₹2,000+ & get ₹100 bonus

TOPUP100 · auto-applied

Pay from

Bank-grade encryption · PCI-DSS Level 1

After top-up

₹3,580.00

36Add Money

9:41

Wallet

Add payment method

Choose method

Card details

VISA

Expiry

CVV

Cardholder name

Save card for future rides

Make this my default payment

Tokenised by HDFC PayShield

Your raw card number is never stored on Hailo servers · RBI-compliant

37Add Payment Method

9:41

Account

Refer & earn

You earn · they save

₹500 each

When a friend signs up with your code & completes their first ride, you both get ₹500 in ride credits.

Your referral code

SAGAR-X48

Personal · never expires

Share via

Your earnings

Referred

8

friends

Earned

₹2,500

credited

Pending

₹500

awaiting ride

Recent invites

RM

Rohan Mehta

Joined 22 Jun · 1st ride done

+₹500

SK

Sneha Kapoor

Joined 18 Jun · waiting for 1st ride

Pending

AP

Arjun Patel

Joined 5 Jun · 1st ride done

+₹500

Max 50 referrals per year · Terms apply

38Refer & Earn

9:41

Your rides

142

All rides

₹38.4k

Spent

4.92

My rating

Today · 27 June

Hailo Sedan

9:14 AM · 28 min · Rajeev S.

₹248

Hiranandani Gardens

Powai · Lake Castle

One BKC Tower B

Bandra Kurla Complex

Paid 5.0

Yesterday · 26 June

Hailo Black

6:30 PM · 42 min · Vikram M.

₹720

Hiranandani Gardens

Powai

Mumbai International · T2

Chhatrapati Shivaji Maharaj

Paid Black

Hailo Mini · Cancelled

22 Jun · 11:48 AM · No charge

₹0

Cancelled by you

39Ride History

9:41

COMPLETED

Powai → BKC

27 June · 9:14 AM — 9:42 AM · 28 min

Your driver

R

Rajeev Sharma

4.94 · Honda City · MH 02 KX 9214

Trip route

Pickup · 9:14 AM

Hiranandani Gardens, Powai

B-1204, Lake Castle

Drop · 9:42 AM

One BKC, Tower B

G-Block, Bandra Kurla Complex

Trip summary

14.2

Km

28

Min

30.4

Avg km/h

Fare breakdown

Base fare₹186.00

Distance · 14.2 km₹84.00

Time · 28 min₹24.00

GST (5%)₹14.70

RAZO20 discount− ₹60.70

Total paid · HDFC ·4421 ₹248.00

40Ride Details

9:41

Trips

Your rides

0 trips

No history

No rides yet

When you book a trip with Hailo, it'll appear here with full fare breakdown, receipt & route history.

41Empty · No Rides

9:41

Payment failed

#HLO-T48-22921

Transaction declined

No amount was deducted

Insufficient balance

Your bank reported the account doesn't have enough balance to cover ₹248.00. Try a different card or top up your wallet.

Transaction

Attempt ID #HLO-T48-22921

Payment method HDFC Credit · •• 4421

Bank response Insufficient funds

Timestamp 29 Jun · 9:42 AM

Amount ₹248.00

Try with another

No charges applied · Your ride request is held for 5 min

42Error · Payment Failed

9:41

Profile

AK

Aarav Khanna

aarav.khanna@hailo.work

VERIFIED RIDER

142

Rides

4.92

Rating

Account

Safety

Preferences

Language

English (IN)

Notifications

Legal

43Profile

9:41

Account

Personal information

AK

JPG or PNG · Max 4 MB

Identity

First name

Last name

Date of birth

Gender

Male

Contact

Email

aarav.khanna@acme.com

Verified

Phone

+91 98201 47832

Verified

Billing address · for invoices

Acme Corp · Mumbai

Plot 28, G-Block, Bandra Kurla Complex, Mumbai 400051

GSTIN 27AAACA1234B1Z5

Identity verified

KYC via DigiLocker · 22 Apr 2026

44Personal Information

9:41

Account

Saved places

Your places

3 saved

Home

Default

B-1204 Lake Castle, Hiranandani Gardens, Powai, Mumbai 400076

19.1180° N · 72.9082° E

28 trips this year

Office

Acme Corp, One BKC Tower B, G-Block, BKC, Mumbai 400051

14.2 km from home

142 trips this year

Gym

Cult.fit, Andheri West, Mumbai 400053

5.8 km from home

12 trips this year

Suggested · from your recent trips

Mumbai International · T2

7 trips in last 6 months

Phoenix MarketCity

4 trips in last 6 months

Auto-suggest frequent stops

After 5+ visits to the same place

Saved places sync across devices · never shared with drivers

45Saved Places

9:41

Notifications 4

Today

Ride completed

9:42 AM

Powai → BKC in 28 min. ₹248 charged to HDFC ·4421.

Driver arriving in 2 min

9:12 AM

Rajeev is on his way · Pearl White Honda City — MH 02 KX 9214.

R

OTP 4821 · Share with driver only

₹500 referral bonus credited

8:30 AM

Rohan completed his first ride · added to your wallet.

BLACK50 expires tomorrow

7:00 AM

Flat ₹50 off your next ride.

Yesterday

Invoice ready · June

11:14 PM

Monthly enterprise invoice for 14 rides is available.

Peak demand · BKC

6:18 PM

Pre-book now to lock today's flat fare upfront.

New trusted contact added

2:04 PM

Priya Khanna added as an emergency contact.

46Notifications

9:41

Account

Notification preferences

All notifications

Master switch · turn off to silence everything

Channels

Push notifications

Email

SMS

Critical alerts only

Trigger emergency response?

This will call 112 and share your live location with your trusted contacts via SMS.

What happens next

Auto-call 112 in 10 seconds

3 trusted contacts get SMS with live link

Your location stays visible to them until you mark safe

Silent alert

Driver won't be notified you've triggered SOS

51SOS Confirm

9:41

Emergency active

Calling emergency · Contacts notified

Elapsed

0:42

CASE #SOS-89421-A

Priority · 1

LIVE · 19.1180° N · 72.9082° E

Broadcasting

Connecting to emergency

112 · India

Auto-connect in 4s · You can speak when picked up

Trusted contacts

3 of 3 notified

PK

Priya Khanna

Delivered

Spouse · SMS sent with live link

RM

Ravi Mehra

Delivered

Brother · SMS sent with live link

JS

Jasmine Singh

Delivered

Office security · SMS sent

While you wait

Stay visible & move to a well-lit, populated area if possible

Keep your phone unlocked & volume on

Be ready to describe your location & situation

52SOS Active

9:41

Help & Support

Hailo Concierge · 24×7

Hello Aarav,
how can we help?

Average response in under 90 seconds. Priority response in under 90 seconds.

Quick help

Raise a complaint

File a formal complaint

Investigated by a senior specialist within 4 hours · refund decisions in 24 hours

Driver behaviour Wrong fare Long route Privacy

Open ticket

TICKET · HLO-48219

IN REVIEW

Refund request · ride on 22 June

Specialist Anjali is investigating · usually resolved within 4 hours

CreatedTriagedIn reviewResolved

Service description

Hailo is a technology platform that connects riders with independent driver-partners offering passenger transport. Hailo does not own vehicles or employ drivers.

2 · Account

Your responsibilities

You must be 18+ to register and use Hailo.
Provide accurate identity, phone & payment details.
Keep your login credentials confidential.
Notify us within 24 hours of unauthorised access.

3 · Fares & payments

Fares are calculated using distance, time, applicable taxes (CGST + SGST), and tolls. Hailo charges no demand-based premiums · fares are upfront and locked at booking. Promotional credits apply per offer-specific terms.

All amounts are billed in INR. Receipts include GSTIN and are valid for input tax credit.

4 · Cancellations & refunds

Before driver assigned

Free

Within 2 min of assignment

Free

After 2 min

₹25 fee

5 · Dispute resolution

Disputes are governed by the Arbitration & Conciliation Act, 1996. Seat of arbitration: Mumbai, India. You may file a complaint at care@hailo.com or via the in-app Support flow.

Hailo Mobility Pvt Ltd · CIN U60230MH2024PTC123456

Doc · HLO-LEGAL-TC-v3.2

Previous version archived · 8 Jan 2026

56Terms & Conditions

9:41

Legal

Privacy Policy

DPDP Act 2023 compliant

v2.4

Plain-language summary

We only collect data needed to give you a ride safely. We never sell your data. You can export or delete everything anytime.

What we collect

Identity & contact

Name, phone, email, profile photo

Location · only when riding

Live GPS during booking + trip · paused otherwise

Payment tokens

Tokenised by HDFC · we never store raw card numbers

Device & diagnostics

Crash logs, app version, network type

We never

Sell your data to third parties

Track your location when you're not riding

Share your phone number with drivers

Your rights · DPDP 2023

Data Protection Officer

dpo@hailo.com · response in 72h

Hailo Mobility Pvt Ltd · CIN U60230MH2024PTC123456

Doc · HLO-LEGAL-PP-v2.4 · 14 Apr 2026

57Privacy Policy

9:41

Legal

About Hailo

hailo

The way mobility should feel

Up to date

Version

App version v4.2.1 (build 8421)

Released 12 May 2026

Company

Hailo Mobility Pvt Ltd

One BKC Tower B, G-Block, Bandra Kurla Complex, Mumbai 400051, India

CIN

U60230MH2024PTC123456

GSTIN

27AABCH4421C1Z9

Links & resources

Made with quiet luxury · in Mumbai, India

58About Hailo

Premium Sign-in

The way mobility should feel.

The chauffeuredexperience, on tap.

Anywhere inhalf the time.

The honest,everyday ride.

Welcome back.

Enter theverification code

Complete your profile

Where shall we take you?

Set the moodbefore you board.

Finding your driver

Cancel ride request?

Driver cancelled the ride

You missed your driver

Payment successful

How was Rajeev?

Powai → BKC

No rides yet

Trigger emergency response?

Service description

Your responsibilities

The chauffeured
experience, on tap.

Anywhere in
half the time.

The honest,
everyday ride.

Enter the
verification code

Set the mood
before you board.